Consumer Code

The Consumer Code and the associated builder guidance are the result of over 20 months work to develop a code and a redress scheme, together with the administrative support required to run it. 

The Consumer Code was formed by agreement between NHBC and MD Insurance Services Ltd (trading as Premier Guarantee and LABC New Home Warranty). These organisations have agreed that builders and developers registered with them will be required to adopt the Consumer Code.

The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies.

To view the Consumer Code Document click here